At ReadyIPTV, we strive to provide the best IPTV service to our customers. However, due to the nature of digital products, we have specific guidelines regarding refunds. Please read our policy carefully before making a purchase.
Eligibility for Refunds
Non-Delivery of Service
If you do not receive access to your IPTV subscription within 48 hours of payment, you may request a refund. Please contact us at [email protected] with proof of purchase.Technical Issues
If you experience technical issues that our support team is unable to resolve, you may request a refund within 7 days of purchase. You must provide detailed evidence of the problem for our review.Incorrect Purchase
If you accidentally purchased the wrong subscription package, we may offer a refund or exchange at our discretion. Refund requests must be submitted within 24 hours of purchase.
Non-Refundable Cases
- If the issue is related to the customer’s device compatibility or internet connection quality.
- If the subscription has been used or activated successfully.
- If the refund request is made after 7 days of purchase.
How to Request a Refund
To request a refund, please email us at [email protected] with the following details:
- Full name and contact information.
- Order ID or proof of purchase.
- A description of the issue.
We will review your request and respond within 2-3 business days.
Note
- Refunds will only be issued to the original payment method used at the time of purchase.
- Refund processing times may vary depending on your payment provider.
For any additional questions or concerns, feel free to contact us at [email protected].
Thank you for choosing ReadyIPTV!